I attended Lean Buley’s virtual seminar on lean UX methods – lean as in lean production. A core tenant of lean production is to avoid producing waste. If you are a UX team of one person, then you don’t have to time to generate anything that isn’t of value. It was a great talk, and […]
It seems like almost every month I hear of another senior software engineer in the Portland area leaving their company to go work for Apple. I finally figured out why: Apple’s hiring people to work on their iWork suite in downtown Vancouver. Here’s their Sr. Software Engineer job post. Just in case that page goes […]
Disclosure: I work for HP. 140 character customer support Caroline McCarthy – covering social media for CNET news Frank Eliason – Comcast Frank @comcastcares Toby Richards – Microsoft. Everything that’s not phone support Lois Townsend – @ltownsend, HP’s Social Media Strategy Jeremiah Owyang – altimeter Recently in the news Kevin Smith, getting kicked off the […]
Gmail: Behind The Scenes #gmailbehindscenes Presenters: Arielle Reinstein Braden Kowitz Edward Ho Jonathan Perlow Todd Jackson Packed room. – Will photo shown: google offices. each person has a ~5 foot long desk, 2 24” monitors. open layout. Jon Perlow: Software Engineer, Gmail Frontend Best known for Mail Goggles: prevents drunken emails by testing you with […]
Derek Powazek spoke on Designing for Wisdom of the Crowds at SXSW Interactive 2009. He graciously posted the full slides. It also turns out that Derek works for HP’s MagCloud, a magazine publishing site. Here are my takeaways from his talk. Wisdom of the Crowds began with Francis Galton. He observed a contest in which […]
This was a great talk by Kathy Sierra this year at SXSW 2009. She spoke about how to achieve breakthroughs. Basically, when it came to improvement, whether that was personal improvement, product improvement, or company improvement, there is a “big f***ing wall” that stands between you and your goal. At a certain point, incremental movement […]
I believe than some companies tend to have a mismatch for each of their support channels between the needs of the customers who prefer that channel, and the support actually delivered by that channel. For example, some companies: Provide the only the most basic, frequently asked questions via their website (the eSupport Channel) Use the […]
